ORDER ASSISTANCE

Whether you’re checking on your delivery, made a mistake at checkout, or something’s not quite right with your order when you receive it ~ don’t stress, we’ve got you. All the answers you need are right here.

I have an issue with my order, what should I do?

We’re sorry to hear that! If something’s not quite right with your order, please reach out to our Customer Care babes as soon as possible. Include the following details to help us assist you quickly:. Your order number. A brief description of the iss

Can I change my address after I completed my purchase?

You can now make quick changes to your order for 15 minutes after completing checkout. You can do so on the order confirmation page after completing checkout, or via a link on your confirmation email where it states 'You can edit your order here'. Cl

Can I change items in my order after I completed my purchase?

Once your order has been processed, we’re unable to make any changes to or remove items. You have up to 15 minutes to add an item to your order after completing checkout, however we are unable to remove or change/swap items. Our dispatch team works q

Can I cancel my order?

If your order hasn’t shipped yet, we may be able to cancel it, but this isn’t guaranteed as our dispatch team works quickly. If you'd like to request a cancellation, please contact us here as soon as possible and we’ll do our best to help. In the eve

Where can I find my order number?

You’ll find your order number in the confirmation email we sent right after checkout - it starts with GIAUS (like #GIAUS123456). If you can’t find the email, be sure to check your spam or junk folder just in case it landed there. Still can’t locate i

Why didn't I receive an order confirmation?

Order and shipping confirmations land in your inbox with the subject: Your I.AM.GIA shipping confirmation. Can’t find it? Peek in your spam or junk folder, and if it’s there, mark us as safe so you don’t miss out next time. Customers can sign in or c

What should I do if I receive a faulty or damaged item?

Oops - not loving your order? Let us know ASAP if you get a faulty or damaged item.Send us a message here with a quick description, photos, and your order number. Once we confirm, we will offer you to choose from the following: exchange, store credit

Why was my order cancelled?

Stock unavailability: If an item you ordered was unavailable at the time of packing and we were unable to fulfil it, we will issue a refund for this item. If you have only 1 item in your order, the entire order will be cancelled and a full refund (in

When can I expect my pre-order to ship?

If your order includes both pre-order and in-stock items, the available items will be shipped immediately, and the pre-order will be shipped in a separate parcel once it becomes available. Please note: we’re unable to provide exact shipping dates bey

What if I only received part of my package?

If your order includes multiple items, they may be dispatched from different warehouse locations based on availability. In such cases, your order will be split into separate shipments, each with its own tracking number. You’ll receive a notification

Can I edit my order?

You can now make quick changes to your order for 15 minutes after completing checkout. Once you have completed your purchase, at the order confirmation page at checkout or using the 'click here to make an update' button on your order confirmation ema

Can I upgrade my shipping?

Yes ~ you can now upgrade your shipping method after placing your order for up to 15 minutes using our new order editing feature!. You can do so on the order confirmation page after completing checkout, or via a link on your confirmation email where