What should I do if I receive a faulty or damaged item?Updated 5 months ago

Oops - not loving your order? Let us know ASAP if you get a faulty or damaged item.
Send us a message here with a quick description, photos, and your order number.

Once we confirm, we will offer you to choose from the following: exchange, store credit, or refund - whatever works best.

Heads up: Requests need to be made in a reasonable time. We can’t cover issues caused by misuse or ignoring care instructions.