RETURN BOOKING

Ready to start your return? We’ll guide you step-by-step on how to book it and get your parcel on its way back to us.

Can I edit my return that I have booked?

Returns lodged can be edited up until the return has been processed. Please reach out to us here with what you would like changed so we can edit the return for you.

My order cannot be found when booking a return. How do I fix that to book my return?

You will require your order number, and the email used at checkout that is connected to the order to lodge a return. This can be located in your order confirmation email. Order numbers usually start with GIAUS with a sequence of numbers after (e.g. G

Where can I find my return label?

Australia and USA:Customers will receive a prepaid return label via email once a return is booked. Rest of World (Canada, UK, NZ, Europe, Asia & everywhere else):. Customers will need to arrange return postage at their own cost. The return delivery a

My return label has expired, what happens now?

If the parcel has been shipped prior to receiving your expiration notification, rest assured the return will still be delivered and processed. If the parcel has not been shipped, please reach out to our team here so we can assist if your return is st

I've experienced an issue with my return label, how do I fix this?

We’re sorry to hear you’re having trouble generating your return label!. Here are a few quick things to check that may help resolve the issue within the returns portal:. Address Format: Make sure your return address doesn’t contain any special charac