Contact our I.AM.GIA Customer Service babes here for any questions or queries you may have.

I.AM.GIA North America

<h3 id="isPasted">Lost packages</h3>We&#x2019;ve got high standards.. we expect your order should arrive in perfect condition. Think it&#x2019;s gone wrong with delivery? Reach out to us with your order number and the details, and we&#x2019;ll take it from there! <h3 id="damaged-packages">Damaged packages</h3>Not what you expected? If your order arrived damaged, let us know within 12 hours. Send us a message with photos of the item or packaging, and we&#x2019;ll help you out best we can!We&#x2019;ll review everything and sort out the next steps fast. Please contact us&#xA0;<a href="https://iamgia.com/pages/contact">here</a>.

We’ve got high standards.. we expect your order should arrive in perfect condition.Think it’s gone wrong with delivery? Reach out to us with your order number and the details, and we’ll take it from there!. Not what you expected? If your order arrive

What if my package is lost or arrives damaged?

SHIPPING & DELIVERY

DELIVERY

Where do you ship to?

When will my order be shipped?

When will I receive my order?

What are the duties & taxes for international shipping?

What if my order tracking shows it is in customs hold?

Why is my tracking showing a delivery estimate outside of the shipping timeframes advertised?

Why hasn't my tracking updated?

Where is my order being shipped from?

Why does my tracking state 'Returned to Sender'?

SHIPPING & TRACKING

Do I need to sign for my delivery?

My tracking shows my package is delivered but I cannot find it, can you help?

What return options are available?

What item(s) are eligible for a return?

How long do I have to return my item(s)?

Can I receive a refund to via AfterPay, ShopPay (Affirm) or PayPal?

Can I return my item without the original packing?

Do you offer exchanges?

Can I return sale items?

RETURN POLICY

Can I edit my return that I have booked?

My order cannot be found when booking a return. How do I fix that to book my return?

Where can I find my return label?

My return label has expired, what happens now?

I've experienced an issue with my return label, how do I fix this?

RETURN BOOKING

How do I ship my return?

Do I need to pay for return shipping?

Can I include multiple returns in one parcel?

What is the return address?

RETURN SHIPPING

When will my return be processed?

Where will my refund be issued?

I returned for a gift card. Why is my AfterPay or ShopPay still being deducted?

RETURN PROCESSING

RETURNS

I have an issue with my order, what should I do?

Can I change my address after I completed my purchase?

Can I change items in my order after I completed my purchase?

Can I cancel my order?

Where can I find my order number?

Why didn't I receive an order confirmation?

What should I do if I receive a faulty or damaged item?

Why was my order cancelled?

When can I expect my pre-order to ship?

What if I only received part of my package?

Can I edit my order?

Can I upgrade my shipping?

ORDER ASSISTANCE

How do I apply promo/discount codes to my order?

Can I use multiple discounts and codes?

Can I use multiple payment methods?

I am a new customer, where can I find my welcome discount code?

What currency can I purchase in?

I am having trouble logging into my account.

I want to pay with AfterPay but it is not coming up as an option.

I forgot to apply my discount code to my order. Can you apply it?

Can I get a tax invoice for my order?

Where can I find a discount code?

When does the sale end?

Where do I find my wishlist items?

CHECKOUT & ACCOUNT

How long is my gift card/store credit valid for?

Can I purchase a Gift Card?

Can I use my gift card on the AU & US site?

Are gift cards refundable?

How can I redeem my gift card for my purchase?

GIFT CARDS

How often do you restock?

How do I find my best size?

Why is the Blare Set so popular? How do I style it?

What size should I get in the Blare Hoodie and/or Trackpant?

Do you have any stores?

PRODUCTS & SIZING

When will the winner be announced for the latest giveaway?

I am an influencer and am interested in PR & Collaboration with you. How do I get in contact?

I received an email an email to collab, how can I verify this is from I.AM.GIA?

COLLABORATIONS & GIVEAWAYS

Lost packages

Damaged packages

What if my package is lost or arrives damaged?Updated 5 months ago

Lost packages

Damaged packages